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At Le Coccuun, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Returns and Refunds Policy outlines the terms and procedures for returning products purchased from our website, www.lecoccuun.com (the “Site”).
To be eligible for a return, the following conditions must be met:
– Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
– Items must be returned within 30 days from the date of delivery.
– Certain products are exempt from being returned, including personalized items, gift cards, or opened beauty products.
To initiate a return, please follow these steps:
1. Contact our Customer Service team at info@lecoccuun.com or by phone at +45 51 40 70 70. Please include your order number and reason for the return.
2. Our team will respond with return instructions and a return authorization number if your return is approved.
3. Carefully package the items for return, ensuring they are protected to prevent damage during shipping.
If you do not qualify for a free return (only Danish orders over 600 DKK are eligible), the return shipping fee will be deducted from your refund. You are responsible for the shipping costs when returning items unless the law states otherwise or if you received a defective or damaged product. We recommend using a trackable shipping service or purchasing shipping insurance for items over 1000 DKK to ensure that your return is received.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
If you haven’t received your refund within the specified timeframe:
– Check your bank account again.
– Contact your credit card company; it may take some time before your refund is officially posted.
– If you’ve done all of this and you still have not received your refund, please contact us at info@lecoccuun.com.
If you would like to exchange an item for a different size or color, please follow the return procedure outlined above. Once we receive your returned item, we will issue a refund for your original purchase, and you can place a new order for the desired item, or we can help you to resend the same style in different size.
Certain items may be designated as final sale and are not eligible for return or refund. These items will be clearly marked on the product page. All sales of final sale items are considered final.
If you receive an item that is defective or damaged, please contact us within 5 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.
If you have any questions regarding our Returns and Refunds Policy, please reach out to us at:
Le Coccuun
Address: Lille Kirkestræde 3, 2 1072 Copenhagen K, Denmark
Email: info@lecoccuun.com
Phone: +45 51 40 70 70